DSP driver performance tracking, joined up to the Cortex scorecard.
DSPOps brings Amazon Cortex scorecard data into the platform live and breaks it down per driver and per route. Designed to give owners and OSMs the visibility they need to intervene mid-week instead of explaining a drop on Monday.
Cortex tells you the fleet score. It doesn't tell you who's dragging it.
Every Monday, owners open Cortex and see a fleet-average score. The metric moved, but the data doesn't tell you which driver, which route or which day caused it — and by the time you ask the OSM to find out, the people involved have forgotten the specifics.
Without per-driver visibility through the week, the same problems repeat. The same driver drops POD photos. The same route runs late. The same CC misses happen on the same shift. The numbers move only after you've already explained the drop.
Per-driver, per-route, live.
Delivery Completion Rate
Per-driver completion live. Spot drop-offs before they hit your weekly score.
Defects Per Million Ops
Defect events grouped by type, driver and route — patterns instead of noise.
Delivered Not Received
Track DNR claims back to specific drops, drivers and customer addresses.
Photo on Delivery
Compliance per driver, per wave — including drivers consistently skipping photos.
Contact Compliance
Which drivers are calling customers, which aren't, and how it correlates to CDF dips.
Customer Delivery Feedback
Live feedback scores rolled up per driver — the metric your DA-of-the-month uses to win.
Stop debating averages. Start fixing patterns.
Live per-driver visibility
Each driver's scorecard is visible to them in the portal — the conversation shifts from 'fleet score dropped' to 'three things to fix on your routes this week'.
OSM dashboards that act
DSPOps flags the drivers and routes most likely to drag the scorecard and ranks them by impact, so the morning huddle is two minutes not twenty.
Weekly trend, not weekly shock
See metric movement day by day. Intervene mid-week instead of explaining a fall on Friday.
Self-correcting drivers, without the lectures.
Every driver opens the portal and sees their own DCR, POD and CC. The drivers who care about the leaderboard tend to self-correct without a meeting. The ones who don't are visible immediately.
Live sync. Scorecards, delivery progress and route data flow into DSPOps automatically — no manual re-keying, no "why is my score wrong?" calls.
Driver performance tracking — common questions.
DSPOps pulls the core Amazon Cortex scorecard metrics into the platform live: DCR (Delivery Completion Rate), DPMO (Defects Per Million Opportunities), DNRs (Delivered Not Received), POD (Photo on Delivery), CC (Contact Compliance) and CDF (Customer Delivery Feedback). Each metric is broken down per driver and per route.
Cortex shows the weekly fleet-level scorecard, which doesn't tell you which driver or route is dragging the numbers. DSPOps brings the same data in but joins it to your roster, so a low POD score lands on the specific driver who missed the photos.
Yes — every driver gets a personal portal showing their own contribution to the fleet scorecard. The drivers who care about being top of the leaderboard tend to self-correct without a separate meeting.
Yes. SDD routes are tracked separately with their own SLA timers and metrics, so same-day performance doesn't get mixed in with standard delivery numbers.
Scorecard data refreshes from Cortex on a regular cadence throughout the day. You see day-by-day movement rather than a Monday-morning weekly summary.
The platform
Amazon forgot
to build.
20 minutes with us and you'll see your DSP on DSPOps. We'll import drivers, rota and Cortex data live.